| Production model | 95% make-to-stock, 5% make-to-order |
| Production headcount | 270–320 people — capacity 100% maxed, need 35+ more |
| Active sales SKUs | 3,000 (1,500 active sellers — 75 SKUs = 50% of revenue) |
| Raw material SKUs | 17,000 — all tracked in Excel, no ordering rules |
| Sales trend | Down 50% since pandemic, never fully recovered |
| ERP — NetSuite | Contract signed. Starts April 2026 → Jan 2027 (8 months). Includes manufacturing + warehouse modules. |
| Current dashboard | Google Sheets, manually fed daily — semáforo per SKU |
| Maintenance system | None — all in technicians' heads. Fully reactive. |
| Security cost | ~750,000 MXN/month — informal, no visibility |
| Admin team (Puebla → Naucalpan soon) | 5 procurement · 2 traffic · 15 CS/backoffice · 2 AR · 2 AP + accounting + sales |
| Upcoming hires | Digital Transformation Leader (NetSuite champion) + Commercial Director |
| Facility plan | Land purchased — consolidating all plants into one location in ~2 years |
| Pattern (Venture Signal) | Pre-Visit | Post-Visit |
|---|---|---|
| Inbound Request → Quote | HIGH ~ | Still unconfirmed — not discussed in visit |
| Discount / Price Approval | HIGH ~ | Still unconfirmed — not discussed in visit |
| Inventory Allocation | MED ~ | CONFIRMED HIGH — stockout is #1 complaint |
| Maintenance / Knowledge Management | Not in original map | CONFIRMED HIGH — no system, all in heads |
| Procurement Intelligence | Not in original map | CONFIRMED HIGH — 17K SKUs in Excel, no rules |